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Return & Refund Policy

Return and Refund Policy

Last updated: February 06, 2023
 

Thank you for shopping at Horo Tips USA.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions.
 

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
 

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Burnett Custom Cues LLC, 2105 W Murray Drive, Springfield, MO 65810.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Horo Tips USA, accessible from https://www.horotipsusa.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
     

YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The 30-Day guarantee does not apply to products that have been modified, misused, abused or improperly maintained.
 

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
 

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
     

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
 

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Burnett Custom Cues LLC,
2105 West Murray Drive
Springfield, MO 65810
USA
 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
 

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

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